CertFlashCards policy
Refund Policy
Eligibility and process for CertFlashCards subscription refunds.
Effective and last updated: September 18, 2026
Test payments
Orders placed in Sandbox or Test mode do not charge real money. The refund windows below apply to live subscription charges.
Refund windows
- You may request a refund of your first Pro subscription charge within 14 calendar days of purchase.
- You may request a refund of an automatic renewal within 7 calendar days of the renewal charge.
- We will refund duplicate charges, confirmed unauthorized charges, and charges caused by a verified billing error.
After those windows, subscription charges are generally non-refundable and we do not provide prorated refunds for unused time. Rights that cannot be waived under applicable law remain available.
How to request a refund
Email support@certflashcards.com from the address associated with your account. Include the charge date and Stripe receipt or invoice identifier. Do not send full payment-card details. We may request reasonable information to verify the account and transaction.
After approval
Approved refunds return to the original payment method. Your bank or payment provider controls when the credit appears. A full refund may end Pro access immediately; cancellation without a refund ordinarily leaves access active through the paid period.