CertFlashCards policy
Support
Contact CertFlashCards for account, study-content, accessibility, privacy, or billing assistance.
Effective and last updated: September 18, 2026
Contact us
Email support@certflashcards.com. We aim to respond to billing, security, and account-access issues within one business day and other requests within two business days, Monday through Friday excluding U.S. federal holidays.
What to include
Include your account email, the affected page or exam, what you expected, what happened, and the approximate time. For a content correction, include the card question and the official source that supports the correction. For billing, include only a receipt or invoice identifier.
Protect sensitive information
Never send passwords, sign-in codes, session cookies, full card numbers, card security codes, private keys, or exam-confidential material. We will not ask for them by email.
Account and privacy requests
Use the subject “Account request” to request account access or deletion. Use “Privacy request” for data access, correction, export, deletion, restriction, or appeal. We may verify that you control the account before acting. Review the Privacy Policy for details.
Certification questions
CertFlashCards is an independent study service and cannot schedule an exam, change a vendor score, grant a certification, or resolve a vendor account. Contact the relevant certification vendor for those requests.